1. Order Processing & Dispatch
All digital services—such as setup of online ordering, QR menus, website launch, and POS integration—are processed and delivered within 1–2 business days after payment confirmation.
For custom development or tailored integrations, a specific timeline will be shared at checkout based on scope and complexity.
2. Confirmation & Tracking
After your order is processed, you’ll receive a confirmation email along with instructions and access credentials.
If your plan includes delivery-related features (e.g. postal‑code-based delivery charges), we’ll provide documentation and setup guides in the same email.
3. Postal-Code-Based Delivery (for restaurants)
You can configure delivery charges based on postal-code ranges using our platform’s built-in settings.
Charges are determined at checkout per your configuration.
4. Pre‑Order & Scheduled Launches
For planned website launches (e.g., campaign-based rollouts), simply let us know your desired live date—ideally 5–7 business days in advance—to ensure timely preparation and testing.
5. International/Global Access
DashQ is a digital service available globally. All features and documentation are accessible from any country.
No shipping delays or courier involvement—delivery is 100% digital, instant via email or platform access.
6. Support & Communication
Any queries about setup, delivery, or go‑live timelines? Reach us at contact@dashq.in or WhatsApp +91 93710 05620, +91 88578 53138.
7. Refunds & Cancellations
As stated in our Terms & Conditions, once a plan is purchased and delivery begun, no refunds apply unless the service was not provided as promised.
Plan changes, upgrades, or downgrades must be requested within 30 days of purchase.